Diseño de plan de acción para la reducción del desperdicio y la variabilidad en el proceso de custodia y almacenamiento en la empresa THOMAS MTI utilizando las metodologías lean manufacturing y Six Sigma
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This study is the result of an internship carried out in the company manejo técnico de la información SA considered a business line of the Thomas Greg & Sons group, which provides integral solutions in the fields of consulting, technology, technical processing, document management, custody and storage of physical and magnetic files; The main focus of this work is the process of attending inactive physical file queries, so that, through this work an action plan based on the Lean Six Sigma methodology has been designed in order to reduce variability and waste in this line of business, this action plan has been carried out through five phases which are: Definition of objectives and scope of the project, measurement of the current situation of the process, analysis of the root causes of the sources of waste and variability, design and implementation of proposals for improvement and determination of indicators along with forms of control of the proposals implemented, this analysis has resulted in five key proposals that increase the capacity of attention to consultations without increasing the established plant, reducing hidden factory (re processes) and variability; The importance of the development of the internship in the company has been such that the proposals can be implemented in other lines of business, other wineries and branches, these proposals have been socialized with areas of technology and quality, given that the fruitful result of them they require a joint work, specifically in the proposals that require a change in the operating model.