Diseño de una propuesta de mejora en las funciones del equipo especializado de soluciones inmobiliarias de Bancolombia regional Bogotá, bajo los parámetros del software sistemática
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The purpose of this report is to present the results of an internship project carried out in the Bancolombia group in agreement with the curricular program of Industrial Engineering of the Francisco José de Caldas District University. The development of this project was carried out in the previous phase of implementation of the systematic software as a method to improve the productivity of the commercial collaborators belonging to the specialized team of real estate solutions of the regional Bogotá; through this project is presented a proposal to improve the functions of each of the positions of the specialized team under the parameters of the software in mention, to improve their productivity and adopt a method of work that serves as a stage of transition to what will be the implementation of systematic software. During the development of the internship, Identifies the importance of standardization of processes for the implementation of the quality policy and strategic direction of the organization, allowing to reach the management objectives, to improve the productivity, ensure quality of service and facilitate decision making.