Diseño de los procedimientos de gestión de novedades por averías y diferencias de inventarios de la empresa Solística

Abstract

In this work, the procedure for managing new items due to breakdowns and differences in the Solística inventory area was designed. To this end, the work began with the documentation of the field observations carried out during the internship on the processes of the company's inventory area. Likewise, key informants were interviewed who provided relevant information on the requirements that the company's inventory area must meet. Based on the above, the functions that employees of the company's inventory area must fulfill to manage new items due to breakdowns were documented. The methodology was used with a qualitative approach, exploratory in scope, with semi-structured interview techniques and field observation based on the use of a log. The participants were all the people who make up the structure of the inventory area, at the level of managers and operational staff. The development of this work revealed inefficiencies in notifications, reconciliations, and documentation, along with discrepancies in inventories and lack of synchronization with billing. Meanwhile, the interviews highlighted problems such as the lack of clarity in responsibilities and the use of manual or non-standardized tools. Management requires stricter controls and constant training. It is suggested to standardize formats, clarify roles, implement an integrated application, and establish clear protocols for notifications and case resolution. These actions will optimize processes, reduce incidents, and improve inventory management and customer satisfaction.