Evaluación del nivel de satisfacción del sistema de acueducto del Municipio de San Sebastian de Mariquita (Departamento del Tolima)

Abstract

The purpose of this study is to evaluate the level of satisfaction of the inhabitants of the municipality of San Sebastián de Mariquita, compared to the aqueduct service provided by the company ESPUMA SA, since it is the duty of the companies providing public services to guarantee the quality of service provided in such a way as to ensure the quality of life of users as stipulated by Law 142 of 1994. A total of 314 surveys were applied which were distributed equally in each stratum, from which it was obtained that the greater nonconformity is presented in relation to the quality of the water, that is to say the ladybirds do not consider it suitable for human consumption, so it is recommended to report the data of the analyzes carried out by the laboratory of the plant, in order to establish what parameters in terms of quality criteria should be improved.