Modelo de gestión del conocimiento en el área de ingeniería de una empresa de desarrollo de software en Colombia

Abstract

The company XYZ Colombia specializes in the development of computer solutions aimed at the financial sector. Within the organization, the engineering area plays a crucial role in designing, developing and implementing IT and technology solutions for various financial institutions both nationally and internationally. However, a leak of intellectual capital and tacit knowledge has been observed within the engineering area of company XYZ. This tacit knowledge, which includes insights, experience, and practical skills, is an invaluable asset to the organization. To address this situation, measures have been implemented to protect and preserve this knowledge, turning it into explicit knowledge that can be easily expressed and shared through documents, images and recordings. Importantly, knowledge management goes beyond simply documenting lessons learned or recording handover sessions at the end of a key collaborator's contract. It is a continuous process that involves the identification, creation, capture, sharing and use of knowledge at all stages of a project. Therefore, it is essential to avoid making the mistake of considering knowledge management as a static process and limited only to the end of the projects or the departure of the collaborator. Instead, it must be systematically integrated into all company activities to maximize its effectiveness and contribution to organizational success. The main objective of this project is to design and propose a knowledge management model for the engineering area of the company XYZ. This will address the issues related to knowledge loss, ensuring that this crucial resource is managed effectively. The focus is on creating an environment of trust that motivates people to share their knowledge and pay attention to the experiences of others. The implementation of this model will facilitate the use of the experience and knowledge of the project team and other stakeholders in each of its stages. This will be achieved through the use of knowledge management tools and techniques, which focus on interactions between people, as well as information management tools and techniques, which allow the transformation of knowledge for later sharing within the organization.