Diseño de chatbot a partir de la automatización e inteligencia artificial para facilitar el acceso de los usuarios a la información de IBM.

Abstract

The idea of ​​creating a client-server communication system between a user common and any company is not something new, however, when a user needs establish communication with a company requesting a service or for some Another reason this method or system is not very effective and always requires the help of a specialized person to guide or help them, this is why the design idea is born a chatbot system with a base of artificial intelligence, this would not only help in the customer's experience when making a request by subtracting the time in which this would be attended to, on the other hand it would also bring advantages to any company since this system will allow you to serve a very high number of clients per day without the need that they have direct contact with an advisor. This would help a lot productivity and profits of the company, which will also have a system that will be fed back and will allow you to quickly adapt to the demands of the users, who every time they have an interaction in this chat will feel that their It is more than personalized attention.