Estructuración de la operación logística del Cooratiendas 609 “Mercados El Ganador”

Abstract

The concept of service delivery could be considered a familiar and relatively well-known topic, but little studied. For many years, and until today, organizations have defined their operational and logistics management systems in a comprehensive manner, that is, they assume said management as a brief and relatively insignificant guideline compared to other types of organizations, dedicated to other types. of services. For this reason, many times some activities related to the operational/logistics management system are executed inappropriately, and in most cases, without any control. This causes loss of time, decrease in customer frequency, product quality, etc. Through the development of this work, it is intended to formulate a proposal for an improved design of the operational/logistical management system for the provision of services in Cooratiendas 609, “Mercados el Ganador”, a legally constituted organization belonging to this sector. The above is proposed in order to apply various problem analysis methodologies, operational and logistical conditions, technological tools and delegation of specific functions for the process; all this to finally present a proposal that can serve as a solution to the problems described in the future, and that serves as formulation and parameters for future organizations that carry out the same economic activity with regard to the city of Bogotá D.C.