Sistema de Gestión de Calidad en HM POLISH S.A.S bajo la norma ISO 9001;2015

Abstract

The purpose of this project is to implement a Quality Management System at HM POLISH S.A.S., a company dedicated to the manufacturing of polishing and buffing compounds for metals and plastics. The organization currently faces issues such as product quality variability, rework, and waste, all of which impact its operational efficiency and customer satisfaction. Through an organizational assessment based on the requirements of ISO 9001:2015, structural weaknesses in the company’s processes were identified. In response, a documented system is proposed to standardize operations, reduce errors, and strengthen customer focus. The project was developed in several stages, including a preliminary analysis, self-assessment, design of key procedures, process characterization, and the creation of tools for auditing, monitoring, and continuous improvement. A solid system was built with a focus on continuous improvement, resource optimization, and compliance with international quality standards. This proposal will enable HM POLISH S.A.S. to enhance its competitiveness in the market, position itself as a benchmark in its industry, and move toward potential quality certification.