Examinando por Autor "Castillo Giraldo, Andrés Felipe"
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Ítem Diseño del sistema field service management (fsm) en Duwest Colombia s.a.sGómez Lozano, Nicolás; Castillo Giraldo, Andrés Felipe; Romero Duque, Gustavo AndrésThe purpose of this report was to design the field service management (Fsm) system in the company DUWEST COLOMBIA SAS, where the problems of real-time management of the commercial and logistics team, the collection of information and the crossing of data for monitoring of company operations. Due to the above, the pilot test was carried out with the Geogestion provider to validate the collection of information by the evaluated team and the monitoring of these in the field, through the planning of the system taking into account the technical data of the mobile application, selection of the supplier, they quantified the investment, the schedule of activities and the variables of the system