Propuesta para la mejora del proceso logístico de transporte y entrega de los productos comercializados en la compañía Cceneca Comercial Ltda

Abstract

This document, show a proposal for logistical transport process for CCENECA COMERCIAL LTDA. Company, wich is dedicated to commercialize some masive consume products, and actually presents some problems like poor customer service, some package isn´t delivery at time and lot of returns. Previously some stastics will be analized, and will be posible generate some management transport indicators, using all information, provided by the Company and create initial settings for later comparison. This document allow a optimization for logistical transport process for the Company, since recruitment process to final delivery to the customer, besides, include some aspects, like customer service, process manuals, transport cost, outsourcing transport and sales volume and returns. Conclusions allow to the Company make the best decision for optimization of the transport process, helping to improve its transport indicators and reducing economic losses.