Modelo para la gestión del conocimiento como apoyo a la gerencia estratégica de proyectos para fortalecer el relacionamiento con entidades de educación superior privadas

Abstract

This project designs and validates a knowledge management model to support the strategic management of relationship-oriented projects in private higher education institutions. The study analyzes the main limitations associated with information fragmentation, dependence on individual knowledge, and the absence of formal mechanisms for capturing and reusing organizational learning. Based on the Karagabi KMModel, complemented by project management best practices and international standards for institutional relationship management, a structured proposal is developed consisting of an intervention methodology, a knowledge library, and an experience repository. The model is applied to a relationship management program, proposing improvements in information traceability, governance, organizational learning, and decision-making. The findings suggest that the systematic management of knowledge can contribute to strengthening the sustainability, transparency, and effectiveness of relationship-oriented projects in private higher education institutions.