Diseño metodológico para la implementación de la Norma ISO 9001:2015 en la Empresa G&S Soluciones de Ingeniería S.A.S.

Abstract

Quality Management Systems are a must for every company, because they allow for planning, control, evaluation and improvement of processes. G&S Soluciones de Ingeniería is a small Colombian company dedicated to the services related to the installation of fire fighting systems and civil works, whose directors have found interest in the ISO 9001: 2015 quality certification, so they have decided to start the process that Allow to achieve this objective. This methodological design was carried out in 4 major phases, which allowed obtaining: a diagnosis of the company based on the standard, the mapping of the processes, the development of a proposal where the processes and positions were characterized and reconstructed, and a program of internal audits to evaluate the performance of the organization and establish improvement methods. It is important to note that the organization's willingness to provide resources, time and information, as well as the interaction of all personnel with whom it develops these processes related to quality, are key to obtaining real and effective results for the purposes proposed. As a result of this project, the creation and documentation of the Quality Manual for this organization was achieved, which serves as the basis for the implementation of the standard, the standardization of processes and the methodology that allows continuous improvement within the organization, focused on the client's. Quality Management Systems are a strong global trend, as the benefits obtained by the organization are reflected in greater customer attraction and more efficient processes in companies, which is why, in the company case of study, it will be necessary not only the creation of this document, but also its implementation, control and evaluation.