Diseño de un sistema de gestión de la información de documentos en auditorías de sistemas de gestión en kiwa cqr sas

Abstract

The purpose of this undergraduate thesis project was the design of an information management system for audit documentation in management system audits, aimed at improving operational efficiency, consistency, and reliability of the documentation generated during audit processes within a Conformity Assessment Body (CAB). The project was developed in response to the identification of recurrent issues associated with manual document handling, such as frequent errors, rework, inconsistencies among audit records, and delays in document delivery, all of which directly affect service quality and compliance with applicable regulatory requirements. A structured methodology was applied, beginning with a diagnostic analysis of the existing document management process, which enabled the identification of root causes, deficient processes, and critical points throughout the audit workflow. Based on this analysis, a standardized document management process was designed, including the definition of roles and responsibilities, process flow diagrams, and guidelines that support document integration and automation, in alignment with the requirements of standards such as ISO 19011:2018, ISO/IEC 17021-1:2015, and mandatory IAF documents. The scope of the project was limited to the system design phase and did not include its operational implementation. As a result, a comprehensive design of an automated document information management system was developed, encompassing policies and procedures, clearly defined responsibilities, document workflows, functional system requirements, user manuals, and monitoring and maintenance procedures. This design provides a solid foundation for the future implementation of a technological solution capable of reducing human error, optimizing turnaround times, strengthening technical review activities, and ensuring consistency and uniformity in audit documentation, thereby supporting continuous improvement and enhancing the quality of services delivered by the CAB.