Percepción ciudadana frente a las medidas de racionamiento adoptadas en el Distrito Capital por la empresa de acueducto y alcantarillado de Bogotá, EAAB-ESP

Abstract

In 2024, Bogotá implemented a water rationing scheme resulting from the critical decline in the levels of the city's water supply reservoirs as a consequence of the El Niño phenomenon, which transformed the daily lives of the population of Bogotá and the neighboring municipalities supplied by the water distribution network. This document analyzes, drawing on the available academic evidence, the perceptions that users had about the measures established by the Bogotá Water and Sewerage Company — EAAB-ESP — and the Mayor's Office of Bogotá. Through a survey applied during the rationing period and its contrast with the literature review built on water governance, risk perception and institutional communication, it was identified that citizens recognized the necessity of the measure but questioned its effectiveness, equity and the quality of institutional communication. The findings offer concrete lessons to strengthen public water management in Bogotá in the face of the water availability challenges the city may encounter in the future.