Revista de la mañana Daniel Orozco - Proteger al consumidor, proteger el bolsillo 04 de mayo 2018

Abstract

The interview with Daniel Orozco, director of the National Consumer Protection Network, outlines the strategies implemented in Colombia to guarantee consumer rights. It highlights the creation of "Consumer Centers," free service centers that provide advice, guidance, and conflict resolution through mediation, achieving solutions much faster than formal legal processes. These initiatives aim to decentralize services, bringing institutional support to different regions and localities where there is a high level of ignorance about consumer rights. Furthermore, various entities, such as health, public utility, and financial sector superintendencies, are integrated to offer comprehensive support. Among the most frequent problems are product and service warranties, especially when merchants refuse to honor them. Consumer empowerment is also promoted, clarifying that a receipt is not always required to file a complaint. Finally, tools such as the "Consumóvil" app and the right of withdrawal for online purchases are emphasized, strengthening access to protection mechanisms and fostering a culture of responsible consumption in the country.