Diagnóstico y diseño conceptual para la centralización de información de auditores en el ICONTEC

Abstract

This internship project, carried out within the SIVOL business line of the Technical Inspection Unit at ICONTEC, addresses the dispersion of information used to select, assign, and monitor auditors. The objective was to diagnose the current auditor management process and formulate a conceptual proposal to centralize auditor information while integrating a tiered rating system. A qualitative, descriptive, and propositional approach was applied, based on document review, ten semi-structured interviews, and participant observation. The diagnosis revealed that the information exists but is fragmented across different systems and files managed by various departments, with no single source of data. This situation leads to duplicate searches, manual verification activities, and limited traceability. In response, an information management solution is proposed, whose core component is a Unified Auditor Database, complemented by a three-level rating system, an ideal process workflow, and a phased implementation plan. It is concluded that the proposal is conceptually feasible and provides a foundation for future implementation, subject to technical and financial feasibility studies conducted by the organization.