Buenas prácticas para optimizar la estructura organizacional en microempresas familiares

Abstract

This project was developed as a monograph within the Production Engineering program. Its primary objective is to design a proposal to improve the organizational structure of family-owned micro-enterprises in Bogotá. Through a diagnostic phase that included surveys and a gap analysis, critical weaknesses were identified in role definition, process standardization, and internal communication. The findings revealed that only 13.5% of personnel perceive structured decision-making, while there is an operational non-compliance rate of 64.9% due to a lack of clear manuals and protocols. The methodology employed combined quantitative and qualitative approaches, utilizing Galbraith's Star Model of organizational design. This model posits that organizational design is a 'decision process to achieve coherence between objectives and purposes, whereby the organization exists among patterns of division of labor and coordination between units and the people who will do the work' (Galbraith, 1977:5). In this study, the model was used to evaluate variables such as technology, human resources, and structure. As a solution, an operational restructuring is proposed, supported by the implementation of the BUK human management software, aimed at formalizing functions, optimizing strategic decision-making, and improving the organizational climate. It is concluded that the formalization of the structure not only reduces staff turnover but is also fundamental for the competitiveness and sustainability of these organizations in today's market