BPM: mejora de procesos e integración tecnológica
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Universidad Distrital Francisco José de Caldas
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Actualmente es notable encontrar en las organizaciones deficiencias, a nivel funcional, en la infraestructura tecnológica que tienen implementada, siendo considerable aún más el que no esté integrada a la estructura organizacional y a la generación de valor, tanto de la productividad como del sistema de información. Esto refleja un nivel de desempeño bajo de los procesos y de las capacidades operativas y, por lo tanto, no constituye el soporte eficaz del cumplimiento de la misión empresarial y de sus lineamientos estratégicos. Es por esto que han surgido metodologías que se enfocan en optimizar procesos de la mano de la gestión tecnológica como lo es la metodología BPM, la cual ha establecido un marco de trabajo para poder optimizar dichos procesos y alinear la gestión tecnológica con la misión de la organización, creando un entendimiento mutuo entre todos los procesos y actores de la organización, estableciendo pautas de monitoreo y mejora continua.
Currently, is common to find shortcomings at the functional level in the technological infrastructure implemented in organizations, furthermore this infrastructure is not integrated to the organizational structure and the generation of value. (both in productivity and in the generation of information), reflecting a low level in the achievement of processes and operational capabilities. Therefore, it does not represent an effective support for the fulfillment of the mission and its strategic guidelines. This is why that have arisen methodologies with a focus on optimizing processes by means of management technological, such as BPM technology. BPM has established a framework to optimize mentioned processes and align management technological with the Mission of the Organization. Thus, manages to create a mutual understanding between all the processes and actors of the Organization, establishing guidelines for monitoring and continuous improvement.
Currently, is common to find shortcomings at the functional level in the technological infrastructure implemented in organizations, furthermore this infrastructure is not integrated to the organizational structure and the generation of value. (both in productivity and in the generation of information), reflecting a low level in the achievement of processes and operational capabilities. Therefore, it does not represent an effective support for the fulfillment of the mission and its strategic guidelines. This is why that have arisen methodologies with a focus on optimizing processes by means of management technological, such as BPM technology. BPM has established a framework to optimize mentioned processes and align management technological with the Mission of the Organization. Thus, manages to create a mutual understanding between all the processes and actors of the Organization, establishing guidelines for monitoring and continuous improvement.
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BPM, organization, BPMS, integration services, processes., BPM, organización, BPMS, integración, servicios, procesos