Evaluación de confort térmico y concentración de CO2 en interiores (BPO contact center)
| dc.contributor.advisor | Escobar, Gabriel Ernesto | |
| dc.contributor.author | Piraquive Mora, Lineth Lorena | |
| dc.creator.email | linethpm@outlook.com | |
| dc.creator.id | 20191181007 | |
| dc.date.accessioned | 2026-09-23T17:24:36Z | |
| dc.date.available | 2026-09-23T17:24:36Z | |
| dc.date.created | 2026-08-19 | |
| dc.description | El estudio se llevó a cabo en la sede Torre 35 (T35) de la empresa Apex América S.A.S., un centro de contacto (BPO) ubicado en Bogotá D.C, donde operan más de mil agentes en espacios de alta densidad ocupacional. La investigación tuvo como objetivo principal evaluar la calidad del aire interior mediante el monitoreo continuo de la concentración de dióxido de carbono (CO2), la temperatura y la humedad relativa, integrando estas mediciones instrumentales con la percepción subjetiva de confort de los trabajadores y los parámetros recomendados por estándares internacionales. El desarrollo de este trabajo en dicha sede radica en la necesidad de cuantificar y objetivar las quejas recurrentes de los empleados sobre fatiga e incomodidad, para las cuales la empresa no contaba previamente con datos técnicos que permitieran priorizar intervenciones. Además, el estudio es fundamental para dar cumplimiento a la normativa nacional vigente en Seguridad y Salud en el Trabajo (Decreto 1072 de 2015), proporcionando a la organización una línea base científica y objetiva para la toma de decisiones encaminada a mejorar el ambiente laboral y el bienestar de su personal. | |
| dc.description.abstract | The study was conducted at the Torre 35 (T35) site of Apex América S.A.S., a contact center (BPO) located in Bogotá, D.C., where more than 1,000 agents work in high-density workspaces. The primary objective of the study was to evaluate indoor air quality through continuous monitoring of carbon dioxide (CO2) concentration, temperature, and relative humidity, alongside workers’ subjective perceptions of thermal comfort and reference values established by international standards. The study was conducted at this location because the company needed to objectively quantify and assess recurring employee complaints related to fatigue and discomfort, while previously lacking technical data to characterize these concerns and prioritize appropriate interventions. Furthermore, the study contributes to compliance with applicable national occupational safety and health regulations, including Decree 1072 of 2015, by providing the organization with an evidence-based baseline to support decision-making aimed at improving the work environment and employee well-being. | |
| dc.format.mimetype | ||
| dc.identifier.uri | http://hdl.handle.net/11349/103894 | |
| dc.language.iso | spa | |
| dc.publisher | Universidad Distrital Francisco José de Caldas | |
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| dc.rights.acceso | Abierto (Texto Completo) | |
| dc.rights.accessrights | OpenAccess | |
| dc.subject | Calidad del aire interior | |
| dc.subject | Confort térmico | |
| dc.subject | Percepción ocupacional | |
| dc.subject | Sensores de bajo costo | |
| dc.subject | Salud ocupacional | |
| dc.subject | Seguridad y salud en el trabajo | |
| dc.subject.keyword | Indoor air quality | |
| dc.subject.keyword | Thermal comfort | |
| dc.subject.keyword | Occupational perception | |
| dc.subject.keyword | Low-cost sensors | |
| dc.subject.keyword | Occupational health | |
| dc.subject.keyword | Occupational safety and health | |
| dc.subject.lemb | Ingeniería Sanitaria -- Tesis y disertaciones académicas | |
| dc.subject.lemb | Confort térmico — Evaluación | |
| dc.subject.lemb | Calidad del aire interior — Evaluación | |
| dc.subject.lemb | Dióxido de carbono — Concentración | |
| dc.title | Evaluación de confort térmico y concentración de CO2 en interiores (BPO contact center) | |
| dc.title.titleenglish | Assessment of Thermal Comfort and Indoor CO2 Concentration (BPO contact Center) | |
| dc.type | bachelorThesis | |
| dc.type.coar | http://purl.org/coar/resource_type/c_7a1f | |
| dc.type.degree | Pasantía | |
| dc.type.driver | info:eu-repo/semantics/bachelorThesis |
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