Propuesta del sistema de gestion de calidad para la empresa Inconexus SAS bajo la norma ISO 9001 2015

Abstract

InConexus SAS is a prominent company in coffee export and milling, with a solid track record in international trade. It has established itself as a key player in the Colombian coffee sector. However, throughout its history, adequate control or monitoring measures have not been implemented in its processes and products, leading to various issues and limiting the improvement of the quality of its offerings. In this context, this document has been developed, unfolding in several stages. Initially, a diagnosis of the company’s internal processes was conducted to assess its current state and facilitate the implementation of a Quality Management System (QMS). This includes identifying critical processes and activities that require corrective measures to ensure that products meet the established requirements. Subsequently, relevant information was collected and analyzed to design a QMS that aligns with the company's needs. As a result, a quality manual was created that clearly and concisely presents compliance with each section of the ISO 9001:2015 standard. The proposal for the design of the Quality Management System aims to provide the company with a competitive advantage over others in the sector. This will be achieved through comprehensive development and a global view of all processes that ensure high-quality standards for the customer, supported by a business synchronization strategy focused on achieving quality objectives and continuous improvement.