Apoyo al desarrollo de portales empresariales en el marco de la propuesta de valor del contrato SENA-UD CO1.PCCNTR.2564825 de 2021 suscrito entre el Sena y la Universidad Distrital Francisco José de Caldas. Gestor digital 72

Abstract

In today's information technology era, websites and help desk management have become fundamental to the operation and success of various organizations and businesses. The increasing reliance on technology and the need to provide efficient and timely services to users has led to the introduction of websites and the adoption of more structured customer service and support systems. This thesis aims to analyze in detail the process of implementing websites and managing help desks, studying their main characteristics, advantages, and challenges. The process includes monitoring entrepreneurs, which is divided into different stages. These stages include initial training to connect entrepreneurs with the program's benefits, individual calls to verify the interest of registered users in the Entrepreneur Fund, unique and personalized support for each venture, content uploading and addressing user questions and concerns, requesting and configuring subdomains, and presentations of the administration panel, culminating in the acquisition of domain names. This work will examine the key steps in the implementation process, analyze the results obtained during the internships at the District University, and present the findings that contribute to the field of information technologies and their application in the business environment