Diseño del plan de gestión de proveedores nacionales e internacionales basado en la norma IOSA de la IATA para la empresa líneas aéreas suramericanas
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The following senior project presents the proposal for a supplier management plan based on effective techniques and procedures used to design tools that facilitate the implementation of the regulations proposed by IATA (International Transport Association Air) following its standard in the Operational Safety Program for cargo airlines, IOSA (Operational Safety Audit) for the company Líneas Aéreas Suramericanas S.A.S. according to its strategic plan drawn up for 2020. After knowing the internal management procedures carried out under the Ground Operations Management, it was possible to identify and define opportunities for improvement in the bidding, selection and contracting processes of ramp and cargo handling service providers for the different stations of the network in which the airline currently operates.