Diseño de prototipo de Chat Bot para dar respuesta a solicitudes de soporte al área de pagos en una empresa de telecomunicaciones

Abstract

Currently, the payments and commissions area of a major telecommunications has the need, month by month, to pay the value related to sales to each of the salesmen and commercial agents, in this need the payments area hired a third area for the development of a tool that allows you to automatically calculate the values to be paid. As a result, the number of requests for differences in the calculations to the payment area increased, and there is not enough capacity to be able to attend the great number of requests that arrive daily. The payment area is characterized by wanting to be at the forefront of tools that allow you to run your processes, it is not within your options to hire more staff to cope with the solution of new requirements associated with the differences in the calculation of payments to vendors and commercial agents. Large technology companies have in their offer, services with artificial intelligence that allow direct communication with the user, within these technologies are the chat bots, are tools that allow data capture and processing in natural language interfaces, a natural language application through text messages can accelerate response times in the requirements created to the payment area.