Desarrollo e implementación de un sistema integral de 5S para la optimización y organización efectiva de archivos digitales en la nube y la estructuración de espacios virtuales de trabajo en el equipo de Control Tower del GSC BOG

Abstract

The objective of this project is to create and implement a comprehensive organizational system based on an information management system and the 5S methodology at the DHL Global Forwarding Global Service Center (GSC) in Bogotá. The proposal arises in response to challenges identified in the management of digital files following the transition to cloud platforms such as OneDrive. These circumstances have led to certain operational inconsistencies, increasing the time required to locate information. To address this issue, a five-phase approach is proposed: diagnosis, design, implementation of the 5S methodology, training, and evaluation. The project encompasses the implementation of a standardized document categorization system, the improvement of virtual workspaces, and staff training in best organizational practices within the group. The findings are expected to influence and enhance operational efficiency, facilitate access to information, reduce errors, and strengthen the culture of continuous improvement within the organization.