Desarrollo e implementación de un sistema de gestión logística, con aplicación del ciclo PHVA, para actividades extramurales en la IPS Colmédicos S.A.S

Abstract

Today, organizations operate in highly competitive environments that require efficient management of resources and information, making logistics processes a strategic factor in achieving institutional objectives. In this context, the objective of this thesis is to develop and implement a logistics management system based on the PDCA cycle (Plan, Do, Check, Act), aimed at improving the management of off-site activities at IPS Colmédicos S.A.S. The study arose from the identification of issues related to the lack of information traceability, deficiencies in cost control, and the dispersion of operational records in the logistics area. The research was conducted using an applied and descriptive approach, involving the diagnosis of the logistics process, the design and implementation of the management system, and the validation of its operation. As a result, improvements were achieved in the organization and control of logistics information, strengthening the monitoring of off-site activities, transportation services, and the administration of rebates. It is concluded that the application of the PHVA cycle contributes to the strengthening of logistics management and the continuous improvement of institutional processes.