Evaluación de madurez tecnológica en Procafecol S.A - Juan Valdez Café

Abstract

Project management practices have been identified as one of the key competences and tools to be developed at the business level, therefore, this work is an evaluative research which consisted in applying the maturity model of Dr. Harold Kerzner in Procafecol SA (Promotora de Café Colombia), evaluating and diagnosing the level of maturity in IT project management. It should be noted that all the parameters proposed in the model were adapted and aligned to the company, giving a more real technological focus. Procafecol SA was born in 2002 with the main goal of generating value-added business for coffee growers and its Juan Valdez® brand. It has four business lines: Specialized Stores, Large Stores, Institutional Channel and the e-commerce portal where its value promise revolves: generate emotions, well-being and satisfaction around the best coffee in Colombia. The group of people who strategically promote or know the management of projects was selected through the probabilistic sampling technique, either because they have a direct relationship with the IT area or because they interact with it from their area. Following the guidelines of the model, the status of the processes and phases of the company were assessed level by level. The result of the same allowed to identify the capacities, abilities, strengths and weaknesses, as well as it allowed to determine, recommendations of improvement and a general panorama of the organization in terms of the management of IT projects, this in order to achieve that Procafecol SA has high efficiency and technological efficiency, so that it is more competitive in the industry, increases profit margins, improves the quality of service and therefore increases the satisfaction of its customers.