Guía práctica digital para mejorar la recepción de pedidos en la gestión de inventarios en microempresas del sector manufacturero de productos de colchonería

Abstract

The project focused on the order reception process in micro-enterprises within the mattress sector through the design of a structured and practical digital guide. The work began with a sectoral analysis using surveys and diagnostics that facilitated the identification of recurring problems. Based on these findings, an instrument organized by sections was developed, accompanied by editable Excel templates, incorporating continuous improvement principles, inventory control strategies, and operational management techniques. The proposal was validated through its presentation to a representative organization in the sector. The project revealed that the implementation of structured practices in order reception generates operational improvements in micro-enterprises, achieving more organized processes with greater response capacity. It was determined that this initial link in the logistics chain plays a fundamental role in preventing systemic failures, avoiding errors from replicating in subsequent stages and affecting critical variables such as operational costs, delivery times, and the end customer experience. The business validation exercise allowed for understanding the applicability of the proposal, which was positively valued for its practical approach and ease of implementation. It was identified that the developed tool can be adopted by any micro-enterprise interested in organizing their reception processes, functioning as a starting point for daily management.