Prototipo de software para detectar síntomas de depresión mediante reconocimiento de expresiones faciales en empleados de call center para la empresa Millenium BPO SA
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Depression is an emotional disorder that affects the feelings, thoughts and behavior of a person, according to the level of severity of this disease in the person, the affectation in the quality of life occurs, until reaching a more serious point such as suicide. Given the technological advances in recent years in the field of facial recognition, this technology can be used to help identify if a person is showing symptoms of depression by capturing facial expressions when performing a job. In the field of call centers, employees can present great challenges regarding the management of their mental health, one of these factors that present a challenge is that on some occasions the advisors are treated in a discourteous, aggressive, or rude manner by of users who contact the hotlines. In the present investigation, a software prototype will be deepened that, through the detection of facial expressions and assisted by questionnaires, can detect if a person may be presenting symptoms associated with depression and thus generate an alert to the areas of psychology and well-being of the Millenium organization. BPO so that this person can receive more appropriate support and follow-up.