Guía metodológica ciudadana para licencias de construcción en Tenjo

Abstract

This report presents the results of an internship at the Police Inspectorate of the municipality of Tenjo, Cundinamarca, between May and August 2025. The internship's main purpose was to develop a Citizen Methodological Guide for identifying procedures and regulations for obtaining building permits, addressing information gaps and procedural difficulties identified within the community and municipal management. The central problem identified was the dispersion of requirements, the lack of clarity in procedures, and the difficulty in interpreting specific territorial restrictions, which led to incomplete applications, repeated observations, and delays in the permitting process. This situation affected both citizens and professionals in the construction sector, generating uncertainty and potentially leading to urban development actions contrary to regulations. The solution developed consisted of creating a methodological guide that translates the national and municipal regulatory framework into sequential steps, checklists, technical matrices, and clear procedural flows. The guide integrates current regulations (Law 388/1997, Decree 1077/2015, Resolution 1025/2021, Law 1228/2008, Law 1801/2016, and the Tenjo Land Use Plan) into an accessible format, using clear language and a user-friendly design, including visual elements and QR codes to facilitate its dissemination. The results obtained are structured around a main product and a set of proposed improvements. The central and validated outcome of the internship is the Citizen Methodological Guide, an operational tool that consolidates the regulations and whose development incorporated pre-filing and filing checklists. As an added value to the diagnosis and understanding of municipal dynamics, the process allowed for the formulation of concrete proposals to optimize future management: a process model (BPMN) of the procedure, technical verification matrices, an institutional training plan, and a monitoring system with key performance indicators (KPIs), all of which were presented as recommendations to the administration. The conclusions highlight that the guide serves as a coordinating tool between the Police and urban planning inspectorates, facilitating citizen guidance and reducing rework. Its institutional adoption is recommended, accompanied by training for officials and community outreach strategies, to optimize the efficiency of the licensing process and strengthen urban control in the municipality.