Diseño Funcional de los Protocolos de Servicios de Teleconsulta, Componente de la Estructura Organizacional Propuesta para un Nuevo Centro de Telesalud de la Universidad Distrital Francisco José de Caldas

Abstract

This research was conducted with the objective of designing protocols teleconsultation service for a new telehealth center of the University Francisco José de Caldas. a methodology of documentary and field research, where information was collected via web of some successful protocols at national and international level was used protocols found corresponding to the countries of Italy, Mexico and Brazil and locally featured a protocol Bogotá FUNTELMED telehealth center. This was done to understand, analyze and compare the different methodologies used in these countries, through a model hierarchy consisting of performance indicators, some drawn from resolution 2003 of 2014 and the rest were established by self-identification for finally establish and propose the appropriate protocol, which also included the most significant elements of each protocol analyzed, ensuring quality and good performance of the same. Further proposed the use of a smart card to improve safety in the handling of patient information, the implementation of a telemedicine network that allows connection of different national telehealth centers in order to provide better service described, increasing the capacity and management of technological guides. In addition to the above the ethical issues that must be fulfilled and respected in practice a teleconsultation were taken into account.