Herramientas de cuidado para cinco profesionales que abordan casos de violencias basadas en género en una entidad pública de Bogotá, D.C.

Abstract

This research analyzes the care tools used by five professionals who provide services to cases of gender-based violence (GBV) in a public institution in Bogotá. It is based on the recognition that, although institutional attention focuses on victims, limited attention is given to the physical, emotional, and psychosocial effects experienced by those who perform this work. The study is theoretically grounded in Martha Nussbaum’s capabilities approach; Arón and Llanos’s contributions on professional burnout and psychosocial risk; Rothschild’s understanding of vicarious trauma and compassion fatigue; and Castro and Ospina’s approaches to self-care, co-care, and institutional care. The research was conducted using a holistic, projective approach through semi-structured interviews and a workshop with the five professionals. The findings reveal the presence of psychosocial risks associated with constant exposure to accounts of violence, work overload, and insufficient institutional care strategies. As a result, a toolbox for self-care, co-care, and institutional care is proposed, developed from the participants’ experiences. The study concludes that caring for professionals who provide services to women victims of GBV is an individual, collective, and institutional responsibility, which is essential to strengthening the professionals’ well-being and ensuring ethical, humane, and quality care.