Planeación Estratégica para la Implementación de un Centro de Telesalud para la Ciudad De Bogotá
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For a project it is necessary to make various analyzes and study the environment and focus on it, so the investigation was based on strategic planning for the implementation of a telehealth center for Bogota which is projected to be subsequently located at the University Distrital Francisco José de Caldas, looking through the information and communication technologies provide specialized health services to the population of Bogotá. In principle is shown in detail an overview of Telehealth and its implications and the target study population is described. To implement the telehealth center selecting a specific population in order to later, in another investigation a pilot is made, taking into account certain indicators. the population was characterized and several attributes of the selected sample, as the epidemiological profile, the behavior of the overall demand for assistance to medical appointments and a forecast of demand for the specialties most needed by 2018. studied Once this is done He described what will be the center of telehealth in terms of organizational structure, services to be provided, necessary equipment and description of the general process of teleconsultation. Subsequently, strategies were created based on the SWOT study yielded information on the external and internal environment to which the organization will be faced. a study of operational capacity, which helped us to establish such specialists are needed to meet the demanding population of Bogota in 2018 was also performed. To follow up the generated strategies, a control system for telehealth center was established, taking into consideration the financial perspective, customer perspective, internal process perspective and learning perspective. Finally, conclusions and results obtained in relation to the objectives of the work and the literature cited and analyzed in the document was given.