Diseño de una metodología para el despliegue, administración de la red y gestión de problemas en las redes de internet comunitario, mediante el uso de la metodología Ágil Scrum y las buenas prácticas de Itil V4

Abstract

Community networks are communication systems created and managed by local communities to meet their own communication needs. In this document, a methodology is developed that is based on the development and use of this type of network, focused on services in such a way that seek continuous improvement, as well as control and proper management of incidents and requirements that may arise. Thus, this methodology covers the use, administration of the network and management of problems in community internet networks, through the use of the agile Scrum methodology and the good practices of ITIL V4, so that the proposed solution is based on the planning of one that takes ITIL as a reference is complemented by Scrum, thus proposing a set of best practices for the control, operation and administration of resources, focusing on the management of Information Technology services and the delivery of IT services.