Propuesta de un modelo de operación por procesos para el área de automatización, que asegure la calidad en la implementación de sistemas inteligentes de transporte (ITS) en los proyectos desarrollados en el mercado Mobility de Indra Colombia

Abstract

This research project proposed the design and implementation of a process-based operating model for the automation area of ​​Indra Colombia, with the objective of improving the quality of Intelligent Transportation Systems (ITS) project execution. The proposal aimed to standardize the flow of information between internal and external areas, reduce rework, optimize resources, and strengthen document traceability. A qualitative methodology was employed to address the specific objectives through the use of tools such as interviews, surveys, content analysis, SIPOC diagrams, and participant observation. The research model was based on previous studies, international best practices, and corporate policies on quality, sustainability, and innovation. The results showed that the proposed model constitutes a strategic tool that strengthens project management, improves operational efficiency, reduces the risks associated with information loss, and increases responsiveness to customer requirements.