Modelo de sistema para gestión de requerimientos y gestión de conocimiento basado en lineamientos de arquitectura empresarial para empresas de telecomunicaciones

Abstract

In this research have been studied and analyzed different requirements management methodologies, models for defining enterprise architecture, frameworks of the telecommunications industry and management software requirements which underpin the model proposed management system. As a result has created a model system designed to requirements Management and Knowledge Management guidelines based on enterprise architecture which seeks to facilitate the work of gathering information and defining requirements and contribute to the transfer of knowledge to the high staff turnover in an organization. The model is supported in enterprise architecture guidelines which worked based on general principles of architecture, business architecture, application architecture and metrics, looking for a generic, at any telco definition. This definition forms the basis of the analysis in order to establish the initial database of knowledge, a cornerstone of the management module proposed requirements and knowledge management.