Diseño y especificación para la optimización del administrador de ordenes de servicio de una empresa de telecomunicaciones adecuándolo a los lineamientos del framework TAM

Abstract

In the present investigation we will address the current problems of the service order manager of a telecommunications company presenting an optimization through the redesign of the same taking as a guide the model TAM which will give us the guides and good practices that are needed to cover this process of business as important and nerve-wracking within this company. The TAM framework and the TOM are used to define business processes, data models, application scope and in systems integration, these frameworks are a reference to be coupled to the needs of the company.